15t-ch000 Swollen Battery, missing warranty

[Pete_R_]

I have a Spectre x360 15 (15t-ch000) purchase in the summer of 2018 with a 3 year warranty purchased at the same time that HP apparently failed to associate with my computer (the email I found said they would attempt to do so, but I never received a follow up).
This laptop now has a very swollen battery, to the point where the bottom panel is pushed out noticably, and the touchpad and space bar are hard to use.  At first I trusted HP that my warranty was expired and I was looking to replace the battery myself, but the part is seemingly not available?! (and 3rd party sellers don't seem to be trustworthy)
Any suggestions on how to get this warranty issue settled and deal with this significant hardware issue? (I did just file a warranty dispute)
Furthermore, any suggestions on how to preserve the battery?  I had to use my laptop for work from home using TeamViewer for several months, and I left it plugged in the whole time, but I've read a couple times that this might be bad?

Anyway, it's frustrating to have such a nice laptop fail in this way...Any help would be appreciated.

[Dragon-Fur]

@Pete_R_ 

For the missing Warranty information:

Request for Review

• I have submitted a request that someone review your question / concern.

Worth Noting

• Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Note to those reading:

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.

If you decide for the sake of expediency that you want to just replace the battery, let me know and I will be glad to provide the information you need to do that.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Riddle_Decipher]

@Pete_R_ I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[Pete_R_]

In case it matters, my HP warranty status has been updated so everything should be good for me to take my computer to an authorized repair center and get it all sorted out now.

Thanks for the offers of other avenues for approaching this issue.

[Dragon-Fur]

@Pete_R_ 

You are welcome, Pete.

Some people like to "just do the replacement and get back to work", others are able and willing to go through the repair process.

I am glad the issue is sorted to your satisfaction.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Pete_R_]

Ok, so, I thought after getting emails from HP saying that my warranty status has been updated my dashboard/account still show only the original expired default manufacturer warranty and not my 3 year Care Pack.  I'm guessing that my warranty status needs to show up correctly before I can take my computer to an authorized service center for repair.  How do I ensure that the status is correct and that I'll be able to get my repairs done?

Making matters worse, I recently tried to turn on the laptop and it got very hot very quickly while it shouldn't have been under any meaningful CPU load, so it battery thing is going from "Kinda" problem to "Definitely fix this soon!" problem.  Hopefully I can get this sorted out soon!

[The_Fossette]

@Pete_R_

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.