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Student
Posts: 1
Member Since: ‎12-02-2016
Message 1 of 2 (79 Views)

17" HP Envy

I have 3 HP Envys and the hinge that connects the left part of the monitor to the bottom near the power button is starting to detatch because the screw came out.  Now the silver part that is near the keyboard is starting to seperate near the bottom black part near the battery, which may affect the monitor.  HELP!  I DON'T KNOW WHAT TO DO!

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 2 (48 Views)

Re: 17" HP Envy

Hello@NewmanNewman,

 

I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

 

Resolv_S

 

Glad to help you. I work for HP

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Resolv_S
I work on behalf of HP

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