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Honor Student
Posts: 4
Member Since: ‎01-18-2014
Message 1 of 4 (149 Views)

17t-k000 backlit keyboard not working

Product Name: Envy 17t-k000
Operating System: Microsoft Windows 8.1 (64-bit)
Backlit keyboard not working. I've tried alt-fn-f5, shift-fn-f5. Nothing works. Thanks
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Retired
Posts: 5,028
Member Since: ‎06-08-2015
Message 2 of 4 (124 Views)

Re: 17t-k000 backlit keyboard not working

Hey @JLT277,

 

I see that you are having some issues with the keyboard in your HP ENVY 17t-k000 CTO Notebook PC. I can help you with that.

 

To troubleshoot your keyboard, do the following:

  1. In your search bar type in Device Manager.
  2. Open Device Manager from the Search results.
  3. Click View
  4. Show Hidden Devices.
  5. Click the arrow next to Keyboards.
  6. Right-click the keyboard device name.
  7. Select Uninstall.
  8. Continue removing device names in the Keyboards category until all device names have been uninstalled.
  9. Restart the notebook twice.

You can find more troubleshooting steps and notes by clicking on this link.

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Honor Student
Posts: 4
Member Since: ‎01-18-2014
Message 3 of 4 (108 Views)

Re: 17t-k000 backlit keyboard not working

Unfortunately this didn't work. My keyboard itself works, its just the backlit keyboard that doesn't work. Thanks for the help though.
Retired
Posts: 5,028
Member Since: ‎06-08-2015
Message 4 of 4 (101 Views)

Re: 17t-k000 backlit keyboard not working

This document outlines how to power on or power off the backlit keyboard. It is similar to what you have attempted, but I would still suggest trying it.

 

If the you can still not use the backlight, contact HP Support directly. You can do so by clicking on this link and filling out the form at the bottom.

 

Please let me know if this allows you to use the backlight.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation