2.0 usb not working even after hardware replacement

[kmac0913]

My laptop has three usb ports 2 -3.0 and 1 - 2.0. the 2.0 is completely unresponsive and has been for quite sometime. I ran the hardware test to confirm it was dead. I than replaced the USB board (833141-001) that has the dead 2.0 port and a working 3.0 port, Ethernet port and sd card port. Even after replacing the USB board the 2.0 port still does not work. I received the following failure ID: GLR3MK-7SWA2Q-MFPWLK-8D6403, this was ran with the new USB board from hp in my laptop. 

What is causing the port to still not work?

Thanks in advance

[Echo_Lake]

@kmac0913

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. The failure ID refers to hardware has gone bad and it needs to be serviced.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[kmac0913]

@echo_lake

When Clicking on your link I am asked to login and then select my device. After doing this I am not given any way of contacting hp support. I am shown hp support community and hp service center locator. I would very much like to know how to contact a support engineer to learn why the new usb board i bought from HP didnt fix my problem.

Thank you