05-17-2012 10:48 PM
I have been using the 2.4 Ghz Wireless Optical Mobile Mouse (LP334AA#ABA) since December 2011, when I received my new HP Pavilion Laptop. Until yesterday, I have had no problems and I have really liked this mouse. But yesterday it stopped responding, so I changed the battery. No change. Took out micro USB receiver and plugged back into computer, the computer recognized it, but the mouse still did not respond (blue light on scroll wheel blinks like it is not recognizing the receiver). Tried reinstalling software and updating drivers, still no change! Can anyone help? There is no reset or connect button on the mouse, so I am wondering if there is another way to sync the mouse to the receiver. There are no directions or troubleshooting on the HP website or on the original packaging!
08-13-2012 10:13 PM
I have the same exact problem and I can't find anything online that says how to fix this problem...hp support says its the port that's the problem but obviously its not...
08-13-2012 11:04 PM - edited 08-13-2012 11:09 PM
Okay..so I figured out how to pair the dongle (reconfigure the mouse and adapter connection)...you have to install the hp mouse program using the cd that came with the mouse...once you have the "hp mouse suite" installed on your computer open the "hp mouse control center"....click on "configure" then click on "mouse" on the bottom right click on "dongle pairing" a pop up window will appear with instructions it says to turn off mouse and disconnect the adapter...then reconnect adapter and hold down the black button on top of the mouse that has a picture of a little piece of folded paper on it...hold that button and turn on the mouse...keep holding for 3 seconds and it should reconnect the mouse to the adapter..I hope that helps
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