cancel
Showing results for 
Search instead for 
Did you mean: 
Frankg89030
Level 1
5 3 1 1
Message 1 of 5
92
Flag Post
HP Recommended

2 in 1 laptop

pavilion x360

I have a x360 and my screen started to separate from the cover on the corner where the hinge is. it finally was separated enough that I could see the problem. The plastic that held the nuts for the screws on the hinge fell apart. Does anyone know how to fix this? I see that other type of laptops have similar problems, is this something HP is fixing?

4 REPLIES 4
Level 17
Level 17
41,611 41,396 6,554 11,403
Message 2 of 5
74
Flag Post
HP Recommended

2 in 1 laptop

Depends. We need your full model number. 

Reply
0 Kudos
Frankg89030
Level 1
5 3 1 1
Message 3 of 5
71
Flag Post
HP Recommended

2 in 1 laptop

Sure,

it is hard to read but it looks like Model :14m-cd0006dx. 

Reply
0 Kudos
Level 17
Level 17
41,611 41,396 6,554 11,403
Message 4 of 5
65
Flag Post
HP Recommended

2 in 1 laptop

That's a pretty new laptop. Is it still under warranty? I am going to try to escalate your concern. Good luck. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,941 9,944 882 1,054
Message 5 of 5
34
Flag Post
HP Recommended

2 in 1 laptop

Hi @Frankg89030

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation