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‎12-20-2020 11:46 AM - edited ‎12-20-2020 11:50 AM

HP Recommended
Product: Example: Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

After almost exactly 2 years, my notebook died while I was trying to go about my business day. I was entering data, and poof! The screen went blue then black. My IT professional says its unfixable, and suggested I contact HP. I did contact HP and they deferred to their warranty period. I never bought an extended warranty because I've had other laptops including the one I'm typing this message with, which I've owned for 11+ years with very minor issues.

I then treated myself to an HP product and it only lasted 24 months!! I paid way too much money for that to happen within 2 years.

HP needs to provide better support and back their products up better than they do. They can do better and should.

1 REPLY 1

‎12-20-2020 11:58 AM

HP Recommended

I am curious as to why you would use a consumer notebook when you are in an Enterprise environment.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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