Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

2 year old Spectre x360 convertible Died suddenly

HP Recommended
Example: Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

After almost exactly 2 years, my notebook died while I was trying to go about my business day. I was entering data, and poof! The screen went blue then black. My IT professional says its unfixable, and suggested I contact HP. I did contact HP and they deferred to their warranty period. I never bought an extended warranty because I've had other laptops including the one I'm typing this message with, which I've owned for 11+ years with very minor issues.

I then treated myself to an HP product and it only lasted 24 months!! I paid way too much money for that to happen within 2 years.

HP needs to provide better support and back their products up better than they do. They can do better and should.

Level 17
Level 17
47,860 42,107 4,628 12,306
Message 2 of 2
Flag Post
HP Recommended

I am curious as to why you would use a consumer notebook when you are in an Enterprise environment.

I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation