-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: 2014 Pavillion.. Zoom prob .. upgrade processor or Bios?
Create an account on the HP Community to personalize your profile and ask a question
09-20-2021 12:34 PM
I am on Zoom calls but says I can not do virtual background. Appears processor and/or Bios too old. Can I upgrade ?
Solved! Go to Solution.
Accepted Solutions
09-21-2021 04:57 AM
On that particular model with that AMD processor it is actually an APU which means the video is rendered in the processor itself. The A10-5745M is the second to the top APU that motherboard can use. You could install a A10-7300 which would give slightly better graphics and allow use of DDR3-1600 memory instead of DDR3-1333. You have F.33 BIOS and it can be upgraded to F.46 downloadable here:
https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe
The BIOS should have been upgraded to run Windows 10. I doubt the BIOS upgrade will make any difference with the video, however. The latest video driver is from 2015:
https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe
Zoom virtual background requires a more modern AMD processor. Ryzen is the minimum it appears.
09-20-2021 01:38 PM
We would need the exact model number but almost certainly the processor and video card (which is the problem) are soldered to the motherboard and not upgradeable. There is some chance a video driver update would do the trick. People are doing Zoom with background on some pretty low end old hardware. So a few more details are needed to fully address your issue.
09-21-2021 04:57 AM
On that particular model with that AMD processor it is actually an APU which means the video is rendered in the processor itself. The A10-5745M is the second to the top APU that motherboard can use. You could install a A10-7300 which would give slightly better graphics and allow use of DDR3-1600 memory instead of DDR3-1333. You have F.33 BIOS and it can be upgraded to F.46 downloadable here:
https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe
The BIOS should have been upgraded to run Windows 10. I doubt the BIOS upgrade will make any difference with the video, however. The latest video driver is from 2015:
https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe
Zoom virtual background requires a more modern AMD processor. Ryzen is the minimum it appears.
09-21-2021 07:22 AM
Thank you so much! I did bios and driver update, but it appears new processor with graphic is my only option ...and with zero option to upgrade in this notebook, I am stuck. I can justify the cost of new notebook only for zoom calls. Guess a banner backdrop is only option.
Thank you!!
Bonita
Didn't find what you were looking for? Ask the community