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LadyBonita1
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2014 Pavillion.. Zoom prob .. upgrade processor or Bios?

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HP Pavillion 17
Microsoft Windows 10 (64-bit)

I am on Zoom calls but says I can not do virtual background.  Appears processor and/or Bios too old.  Can I upgrade ?

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Huffer
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On that particular model with that AMD processor it is actually an APU which means the video is rendered in the processor itself. The A10-5745M is the second to the top APU that motherboard can use. You could install a A10-7300 which would give slightly better graphics and allow use of DDR3-1600 memory instead of DDR3-1333. You have F.33 BIOS and it can be upgraded to F.46 downloadable here:

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe

 

The BIOS should have been upgraded to run Windows 10. I doubt the BIOS upgrade will make any difference with the video, however. The latest video driver is from 2015:

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe

 

Zoom virtual background requires a more modern AMD processor. Ryzen is the minimum it appears. 

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Huffer
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We would need the exact model number but almost certainly the processor and video card (which is the problem) are soldered to the motherboard and not upgradeable. There is some chance a video driver update would do the trick. People are doing Zoom with background on some pretty low end old hardware. So a few more details are needed to fully address your issue. 

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LadyBonita1
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HP PAVILLION  17, PID J9M17UA#ABA, BIOS F.33 2014 AMD A10 574M APU RADEON HD

 

If I send to HP center, would the remote and resodder  upgrade video from Radeon?

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Huffer
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Message 4 of 5
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HP Recommended

On that particular model with that AMD processor it is actually an APU which means the video is rendered in the processor itself. The A10-5745M is the second to the top APU that motherboard can use. You could install a A10-7300 which would give slightly better graphics and allow use of DDR3-1600 memory instead of DDR3-1333. You have F.33 BIOS and it can be upgraded to F.46 downloadable here:

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe

 

The BIOS should have been upgraded to run Windows 10. I doubt the BIOS upgrade will make any difference with the video, however. The latest video driver is from 2015:

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe

 

Zoom virtual background requires a more modern AMD processor. Ryzen is the minimum it appears. 

View solution in original post

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LadyBonita1
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Thank you so much!  I did bios and driver update, but it appears new processor with graphic is my only option ...and with zero option to upgrade in this notebook, I am stuck.  I can justify the cost of new notebook only for zoom calls.  Guess a banner backdrop is only option.

 

Thank you!!

 

Bonita

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