3 year Pickup and Return for Consumer Notebooks plan disappeared from my Profile

[MyX360Warranty]

I purchased a HP X360 15'' in January 2020 and added a 3 year pickup and return for consumer plan in case the laptop has some issues to be fixed after the warranty expired. By June 2020, the touchpad wasn't working as it is known to be a common problem for this model. I sent it back and it was fixed under the 1 year warranty. Last Dec 2020, the same exact problem started again, but I needed to use it because I didn't have any other laptop to use and I was 100% sure that I have a 3 years plan to fix it even after the 1 year warranty expire. So, I kept using an external mouse until I'm done with school. Now I want to send it to get fixed and the first problem that I'm facing is when I enter my laptop info on HP website, it shows that the factory warranty expired and it does not show my 3 years pickup and return plan. I tried to call and email the support service but there is no information at all. HP needs to make things clear for customers. If they show us certain plans such as accidental and damage plans; they should make sure to put it on our product info and put a link to refer to whoever provides plan if it's not a HP service.

[praveenbv · Accepted solution]

Hi @MyX360Warranty,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!