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Common problems for Battery
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HP Recommended

Need more space to manage music data and fotos

went from 512gb to 4T

using windows boot up flash usb 

Follow windows installation prompts in windows setup

when I get to where do you want to installed windows 

4T HD is not listed or recognized (not in Bio) 

if original 522gb HD is reinstalled laptop works perfect … 

3 REPLIES 3
HP Recommended

What is the full model number or product number of your notebook?

 

Notebooks with Intel 11th > 13th gen core processors need to have certain Intel storage controller drivers installed at the stage of the setup screen you are at.

 

If you don't have a notebook with one of those processors, I would not know what the problem could be.

HP Recommended

HP Envy x360 Convertible

Model# 15-ed1xxx

11th gen intel core i7-1165G7

HP Recommended

OK, so you do have a PC that needs to have the Intel storage controller drivers installed in order for Windows to find the drive.

 

I have zipped up and attached the Intel storage controller drivers you need, below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

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