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Message 1 of 2
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AC Adapter Mystery

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

So I recently purchased an HP Envy x360 laptop which has been working just fine. But today I noticed that when I plug in the charger that came with it, I am getting the message that the an Incompatible power source has been detected. The weird thing is that this message only pops up when the laptop is on. This is my first time plugging it in while the computer is running. All the other times I have shut off the computer and plugged it in and it has been working fine. What would be the issue here? I ran the system test for the AC adapter and it passed the test.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@Squishy1985, Welcome to the HP Support Community!

 

      

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do: 

  

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer. 

  

Please try a different battery on the unit as well.  

Do not buy the battery and adapter. It is only for testing. 

Use spare ones that they may have. If it works correctly, then you could think of buying it. 

  

Meanwhile, also, try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on the start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

  

Link for battery testing and calibration 

       

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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