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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
oaklander
Level 3
19 12 3 0
Message 1 of 3
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Solved!

AC Adapters not charging laptop - even with brand new battery

HP Recommended
HP ENVY - 17-u275cl
Microsoft Windows 11

Hi there-

After running a myriad of advised diagnostic tests thinking my battery was not functioning properly, the issue still seems to be how the AC adapter physically connects with the machine - it doesn't seem to making proper contact. I have two adapters and neither can charge the machine - even with a brand new battery. Is this an issue that requires a hardware fix - and probably something I cannot do myself? Guidance appreciated

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oaklander
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Level 3
19 12 3 0
Message 3 of 3
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Please disregard the above post. The battery needed to be charged overnight. Seems to be working as intended. (wasn't able to delete my original post). Thank you.

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oaklander
Author
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19 12 3 0
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Some additional context: the laptop does power on when plugged in, but the battery state in the HP support assistant says it's "not charging."

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oaklander
Author
Level 3
19 12 3 0
Message 3 of 3
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HP Recommended

Please disregard the above post. The battery needed to be charged overnight. Seems to be working as intended. (wasn't able to delete my original post). Thank you.

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