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7MQ43AV
Microsoft Windows 10 (32-bit)

I have an HP Spectre x360 convertible 15t-eb000 and for a while now I have noticed that my AC adapter gets really hot when charging even though I'm not using it. Is that normal?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Lee_rocks

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Use the HP PC Hardware Diagnostics tool for Windows to identify AC power adapter issues.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows. Right-click the app, and then select Run as administrator.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the Main Menu, select Component Tests.

    Selecting Component Tests on the Main Menu

  3. Select Power, select AC Adapter, and then click Run once.

    Selecting Power and AC Adapter

  4. Wait while the test is in progress (approximately two minutes).

  5. Click Finish, select Test Logs, and then review the test results.

  6. If the test result is PASS, the power adapter is working. If the test result is FAIL, the power adapter needs to be replaced.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Lee_rocks

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Use the HP PC Hardware Diagnostics tool for Windows to identify AC power adapter issues.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows. Right-click the app, and then select Run as administrator.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the Main Menu, select Component Tests.

    Selecting Component Tests on the Main Menu

  3. Select Power, select AC Adapter, and then click Run once.

    Selecting Power and AC Adapter

  4. Wait while the test is in progress (approximately two minutes).

  5. Click Finish, select Test Logs, and then review the test results.

  6. If the test result is PASS, the power adapter is working. If the test result is FAIL, the power adapter needs to be replaced.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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