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- HP Community
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- Notebook Hardware and Upgrade Questions
- AC adapter getting really hot

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01-03-2022 02:12 AM
I have an HP Spectre x360 convertible 15t-eb000 and for a while now I have noticed that my AC adapter gets really hot when charging even though I'm not using it. Is that normal?
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Accepted Solutions
01-08-2022 12:12 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
Use the HP PC Hardware Diagnostics tool for Windows to identify AC power adapter issues.
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In Windows, search for HP PC Hardware Diagnostics for Windows. Right-click the app, and then select Run as administrator.
If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.
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On the Main Menu, select Component Tests.
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Select Power, select AC Adapter, and then click Run once.
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Wait while the test is in progress (approximately two minutes).
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Click Finish, select Test Logs, and then review the test results.
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If the test result is PASS, the power adapter is working. If the test result is FAIL, the power adapter needs to be replaced.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-08-2022 12:12 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
Use the HP PC Hardware Diagnostics tool for Windows to identify AC power adapter issues.
-
In Windows, search for HP PC Hardware Diagnostics for Windows. Right-click the app, and then select Run as administrator.
If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.
-
On the Main Menu, select Component Tests.
-
Select Power, select AC Adapter, and then click Run once.
-
Wait while the test is in progress (approximately two minutes).
-
Click Finish, select Test Logs, and then review the test results.
-
If the test result is PASS, the power adapter is working. If the test result is FAIL, the power adapter needs to be replaced.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee