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Tutor
Posts: 2
Member Since: ‎12-25-2017
Message 1 of 14 (594 Views)

AC300w wrist watch will not turn on or respond

Product Name: HP AC300w action camera
We purchased this as a gift for our son. Charged watch and camera for hours. Camera works fine. The watch shows a full green charged bar, but does not respond to any buttons and won't turn on. Please help!
Honor Student
Posts: 2
Member Since: ‎12-25-2017
Message 2 of 14 (583 Views)

Re: AC300w wrist watch will not turn on or respond

That's funny, I'm having the exact same issues with a disappointed boy. Would love to know what the deal is as the Manual clearly states how to turn the camera on and says absolutely nothing about turning the watch on
Tutor
Posts: 2
Member Since: ‎12-25-2017
Message 3 of 14 (569 Views)

Re: AC300w wrist watch will not turn on or respond

We watched a YouTube video and he appears to just push the mode button to turn on, but that does nothing.
Student
Posts: 1
Member Since: ‎12-25-2017
Message 4 of 14 (515 Views)

Re: AC300w wrist watch will not turn on or respond

We ordered one as well left more the day and charged it and still nothing this evening. I've looked everywhere for info or anything it seems to me we have defective product and customer service should be responding to us. Very dissatisfied young boy on Christmas day. Looking forward to talking with you tomorrow morning HP customer service
Student
Posts: 1
Member Since: ‎12-25-2017
Message 5 of 14 (491 Views)

Re: AC300w wrist watch will not turn on or respond

just got this as a gift and can't get the watch to turn on after reading every single page in the manual.  Fully charged.... any  help...? 

Honor Student
Posts: 2
Member Since: ‎12-27-2017
Message 6 of 14 (433 Views)

Re: AC300w wrist watch will not turn on or respond

Same issue.. has any one got back to you
Honor Student
Posts: 2
Member Since: ‎12-25-2017
Message 7 of 14 (417 Views)

Re: AC300w wrist watch will not turn on or respond

No response!! Spent 2 hours on the phone with hp today being transferred around and given numbers to call. Absolutely no help whatsoever. HP customer service might be some of the worst I've ever encountered. Nobody knows nothing types..
Student
Posts: 1
Member Since: ‎12-31-2017
Message 8 of 14 (319 Views)

Re: AC300w wrist watch will not turn on or respond

I have the same issue.  Did anyone get a response from HP?

Honor Student
Posts: 3
Member Since: ‎01-06-2018
Message 9 of 14 (232 Views)

Re: AC300w wrist watch will not turn on or respond

I have exactly the same issue. Did anyone got it to work? where is HP support?

Top Student
Posts: 5
Member Since: ‎01-03-2018
Message 10 of 14 (221 Views)

Re: AC300w wrist watch will not turn on or respond

Can only reach support at bl_escalations@hp.com
Told me they have no replacement or parts and can only attempt to repair...anything else were screwed.... Return to store for refund only other option....store I purchased from pulled all from shelves due to this known, common issue. Some work, some don't....
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