ALL ROUND SeriouS MalFunctioninG Argggg

[MissKillian]

I am completely out of my depth, my laptop keeps tripping out and i have no idea why. Without giving the laptop any type of command it randomly opens different apps and programs. Whenever the casing has any pressure on it or the laptop is out of balance, the software seems to malfunction. Bubbles appear on the touchscreen & the laptop completely starts tripping out & force quitting seems like the only way to bring the curser back. It seems like the casing is very weak especially around the hinges and that that might be the problem, I've bought this HP laptop 6  months ago and noticed issues pretty quickly. I have tried various methods to try to fix this but nothing seems to work. I'm out of ideas, can anyone help me? Are all of the laptops from this line this breakable/weak? Is this a common problem or did i land up with a faulty machine? 

[Hawks_Eye]

Hi @MissKillian 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing everything so clearly. It’s genuinely upsetting to invest in a new device and find it behaving erratically—especially when the issues seem tied to physical pressure and casing movement. 

What you’re describing points strongly to a hardware fault, most likely involving the touchscreen digitizer, hinge assembly, or internal cable routing.

Let’s break this down and walk through a recovery path that respects what you’ve already tried:

 

What Your Symptoms Suggest

• Random app launches and ghost touches → often caused by a malfunctioning touchscreen digitizer, especially when pressure or flexing is involved.
• Bubbles on screen and cursor loss → may indicate electrical interference, panel separation, or cable strain near the hinge.
• Force quitting restores control → suggests the system is overwhelmed by false input signals, not software bugs.

This is not normal behavior, and it’s not something you should have to live with. While some convertible models are more prone to hinge-related wear, what you’re experiencing is not typical for the Pavilion x360 line when functioning properly.

 

What You Can Do Now

1. Run HP Hardware Diagnostics

This helps confirm whether the touchscreen or other components are failing.

• Restart the laptop and press F2 repeatedly to enter diagnostics.
• Run the Touchscreen Test and System Extensive Test.
• Note any failures or anomalies.

Reference:
HP PC Hardware Diagnostics Guide

 

2. Disable Touchscreen Temporarily

This can help stabilize the system while you prepare for service.

• Press Windows + X → open Device Manager
• Expand Human Interface Devices
• Right-click HID-compliant touch screen → choose Disable device
• Restart and observe whether the erratic behavior stops

 

You haven’t done anything wrong—and you’re not alone in feeling overwhelmed by a device that won’t behave. What you’re facing is almost certainly a hardware defect, not a design flaw across the entire product line. 

Let’s make sure you get the support and resolution you deserve.

If you’d like help preparing for service, interpreting diagnostic results, or drafting a support request, I’m here to assist.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye