Accu charges until 62%

[Stacho]

Productnumber: X0M58EA#ABH

My computer is from june 2016.  My accu only charges till 62%.  Battery check is OK.

HP diagnostic hardware is not possible. Can't find file.

How do i solve this,

[The_Fossette]

@Stacho

I reviewed your post and I understand that the battery is not getting charged completely.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Stacho]

I have uploaded the BIOS with no results.

My productnumber is: X0M58EA#ABH

I can't remove Batterij die voldoet aan Microsoft ACPI-besturingsmethode.

[The_Fossette]

@Stacho

I recommend you discharge the battery completely (Till 0%) and then charge the battery again and check if it helps.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Stacho]

Hello,

I did what you ask, but no result.

Batterycontrol gifs next message: Foult-ID: PU581Q-839AAK-GXGK7G-C08T03

Producname: X0M58EA#ABH

Greetings,

Stacho van Guldener

[The_Fossette]

@Stacho

Thank you for the information.

It looks like the battery is gone bad and needs replacement.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Stacho]

Thank you so far. I will contact HP what my options are.

[The_Fossette]

@Stacho

Please contact the support team and they will assist you with the available options.

Thanks!

[Stacho]

I have contacted the support team. But haven't receives options to solve the problem.

Casenummer 5058252900

[The_Fossette]

@Stacho

Did you call the support number or create a case on the HP website?

Regards!