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‎08-11-2022 12:53 PM

HP Recommended
Product: HP Spectre x360 - 13-ac023dx
Operating System: Microsoft Windows 10 (32-bit)

Here is a unique and new problem... i cannot charge my HP with an ac adapter... I have 3 AC chargers all dont work,... all of a sudden... However, If I use a USB-C with a USB port on a Wall Plug, there is a trickle charge it take 6 hours to charge my battery, and then I can restart my computer and the battery drains really fast.... what do I need to do to repair it.

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2 REPLIES 2

‎08-11-2022 04:44 PM

HP Recommended

Have you run a diagnostic test on the battery? The most likely thing is a battery that needs replacement but the diagnostic app will tell us that. I assume the computer runs off the AC adapters; its just that the battery will not charge. 

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‎08-17-2022 03:31 PM

HP Recommended

Ran the Battery diagnostic test. Battery seems fine. But I cannot power the computer with an Ac Adapter. I can only plug in a USB-C and plug it into a Wall Plug 

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