cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Kalkura
Level 1
5 1 0 0
Message 1 of 3
232
Flag Post

Adapter for my Spectre x360 does not charge

HP Recommended
HP Spectre x360 - 13-ac023dx
Microsoft Windows 10 (32-bit)

Here is a unique and new problem... i cannot charge my HP with an ac adapter... I have 3 AC chargers all dont work,... all of a sudden... However, If I use a USB-C with a USB port on a Wall Plug, there is a trickle charge it take 6 hours to charge my battery, and then I can restart my computer and the battery drains really fast.... what do I need to do to repair it.

2 REPLIES 2
Huffer
Level 18
Level 18
47,386 21,209 7,670 13,908
Message 2 of 3
Flag Post
HP Recommended

Have you run a diagnostic test on the battery? The most likely thing is a battery that needs replacement but the diagnostic app will tell us that. I assume the computer runs off the AC adapters; its just that the battery will not charge. 

Was this reply helpful? Yes No
Kalkura
Author
Level 1
5 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Ran the Battery diagnostic test. Battery seems fine. But I cannot power the computer with an Ac Adapter. I can only plug in a USB-C and plug it into a Wall Plug 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation