Aero 13 Laptop USB-C not charging if battery is completely used

[jatinpatel]

After not using my laptop for weeks, the battery died. A 65W USB-C charger wouldn't turn it on even after an hour of charging. Switching to the original barrel plug adapter got it working in 10 minutes, and USB-C charging resumed. Is this normal, or is there a 30-second trick to fix USB-C charging? If the barrel plug is necessary for charging a completely dead battery, USB-C charging becomes unreliable for travel. Has anyone else experienced this?

[Elohi_NR]

Hi @jatinpatel,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the battery charging.

This issue you're experiencing with your Aero 13 laptop is not uncommon. USB-C charging can sometimes struggle to charge a completely dead battery, especially if it requires a higher initial voltage to kickstart the charging process. Here's a breakdown of what's happening and some steps you can try:

Why This Happens

1. Power Delivery Negotiation: USB-C Power Delivery (PD) has to negotiate the power requirements with the device. When the battery is completely dead, this negotiation might fail, leading to no charging.
2. Initial Power Requirements: Some laptops require a certain level of power to start charging a completely dead battery, which might not be met by all USB-C chargers immediately.
3. Charging Circuit: The charging circuit might be optimized for the barrel plug adapter for initial charging from a dead state.

Steps to Fix

Try a Hard Reset:

• Disconnect the USB-C charger.
• Hold down the power button for 30 seconds to one minute.
• Connect the USB-C charger again and try turning on the laptop.

Use a Higher Wattage USB-C Charger:

• Sometimes, using a charger with higher wattage (e.g., 90W or 100W) can help in charging a completely dead battery.

Ensure Charger Compatibility:

• Make sure the USB-C charger is compliant with the laptop's power delivery specifications.

Leave It for a While:

• In some cases, leaving the laptop connected to the USB-C charger for a longer period can eventually provide enough power to initiate charging.

Check for Firmware Updates:

• Ensure that your laptop’s BIOS/firmware and drivers are up to date, as updates can improve charging compatibility.

Battery Calibration:

• Fully charge the laptop using the barrel plug.
• Discharge it completely, and then fully charge it again using the USB-C charger. This can help recalibrate the battery.

While it can be frustrating, using the barrel plug adapter for the initial charge when the battery is completely dead might be necessary. Once the battery has some charge, the USB-C charger should work fine. For travel, consider carrying both the USB-C charger and the barrel plug adapter to ensure you can charge your laptop in all situations.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.