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‎03-19-2018 01:08 PM

HP Recommended
Product: HP Envy Laptop 13-ad173cl
Operating System: Microsoft Windows 10 (64-bit)

BRAND NEW HP Envy Laptop 13-ad173cl, did BIOS update using download from HP Support Site for Ver F.22 Rev A, dated Mar 8, 2018, and contained in download sp85574.exe. Update apparently did the update to BIOS. Sign on screen appeared,, I input my Passcode and the following message appears: "Something went wrong (code: 0x8009002d). Restart your device to see if that fixes the problem." I do MULTIPLE  Resets ... and I continue to receive this message.

 

HP Support ... what's happpend, and how do I correct?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2018 01:43 PM

HP Recommended

Well I'll be a munkey's uncle!!!

 

That WORKED!

 

Wish I'd know this "fix" before returning the first Envy 13 I had this problem with to Costco.  The machine, which is not working just fine, is my second.

 

Additionall HP Support, via Chat, had NO IDEA about this fix when I contacted them about the first machine.

 

Thank you ichi, thank you, thank you!

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-19-2018 01:33 PM

HP Recommended

Hi,

 

If you are using PIN and happen to update the BIOS most likely it will require you to type in the original password to get pass the sign in page.

 

This is more likely a PIN issue. So use the original password istead.

 

Regards,

ichi

@AndySharkeywrote:

BRAND NEW HP Envy Laptop 13-ad173cl, did BIOS update using download from HP Support Site for Ver F.22 Rev A, dated Mar 8, 2018, and contained in download sp85574.exe. Update apparently did the update to BIOS. Sign on screen appeared,, I input my Passcode and the following message appears: "Something went wrong (code: 0x8009002d). Restart your device to see if that fixes the problem." I do MULTIPLE  Resets ... and I continue to receive this message.

 

HP Support ... what's happpend, and how do I correct?

 

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎03-19-2018 01:43 PM

HP Recommended

Well I'll be a munkey's uncle!!!

 

That WORKED!

 

Wish I'd know this "fix" before returning the first Envy 13 I had this problem with to Costco.  The machine, which is not working just fine, is my second.

 

Additionall HP Support, via Chat, had NO IDEA about this fix when I contacted them about the first machine.

 

Thank you ichi, thank you, thank you!

Was this reply helpful? Yes No

‎03-19-2018 01:50 PM

HP Recommended

Hi,

 

Youre always welcome and glad to help you! Have a good day ahead!

 

PS. Lets just give them a benefit of the doubt 🙂

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎03-23-2018 05:26 PM

HP Recommended

It is a pin issue, thank you so much.  The only thing I would like to add.. you will need your Microsoft account log in then all is well. 

 

Thanks again

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‎06-28-2018 07:35 AM

HP Recommended

I am here for the same reason - after BIOS updated cannont login with my pin on my new hp laptop. What is the fix for this? I see the threaded messages it was fixed for someone but do not see the solution. Could someone please post the solution to this problem.

Thanks

Was this reply helpful? Yes No
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