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‎02-26-2021 04:32 PM

HP Recommended
Product: HP Envy 13-d053sa notebook
Operating System: Microsoft Windows 10 (64-bit)

I did a clean install of Win10 and updated to version 20H2 (OS build 19042.844).

When I insert SD card the machine does not respond.

There is no indication of a driver for this hardware in Device Manager.

Windows Updates tells me there are no more updates.

I downloaded HP Support Assistant and ran all relevant diagnostics checks with no errors.

How can I get the driver back?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2021 07:02 PM

HP Recommended

@Andy_Kay 

 

Did you also install driver for the card reader ? Please use the following software/driver

 

              https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72116.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎02-26-2021 07:02 PM

HP Recommended

@Andy_Kay 

 

Did you also install driver for the card reader ? Please use the following software/driver

 

              https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72116.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-27-2021 12:56 AM

HP Recommended

@Banhien

That fixed it.

I'm surprised that Windows Updates and/or HP Support Assistant diagnostics don't find the problem and fix it.

Thank you so much!

Andy

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‎03-05-2021 07:55 AM

HP Recommended

Is there a similar solution to the function keys not operating for brightness and volume adjustment?

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