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Andy_Kay
Level 3
37 26 3 0
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Solved!

After clean install of Windows 10 HP Envy notebook no longer sees SD cards

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HP Envy 13-d053sa notebook
Microsoft Windows 10 (64-bit)

I did a clean install of Win10 and updated to version 20H2 (OS build 19042.844).

When I insert SD card the machine does not respond.

There is no indication of a driver for this hardware in Device Manager.

Windows Updates tells me there are no more updates.

I downloaded HP Support Assistant and ran all relevant diagnostics checks with no errors.

How can I get the driver back?

3 REPLIES 3
banhien
Level 19
Level 19
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@Andy_Kay 

 

Did you also install driver for the card reader ? Please use the following software/driver

 

              https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72116.exe

 

Regards.

BH
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Andy_Kay
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@Banhien

That fixed it.

I'm surprised that Windows Updates and/or HP Support Assistant diagnostics don't find the problem and fix it.

Thank you so much!

Andy

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Andy_Kay
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37 26 3 0
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Is there a similar solution to the function keys not operating for brightness and volume adjustment?

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