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JKB0103
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After update, laptop can not detect connection of multiple monitors

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HP Envy x360 Convertible 15m-dr
Microsoft Windows 10 (64-bit)

After an update, my laptop will not detect my external monitor. It also deleted my brighteness screen leverl, however I found the fix for that, but I still cannot find the fix after this update. Can anyone help?  I have uninstalled the display adaptor and reinstalled, with no luck.  

 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JKB0103

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To resolve this issue, perform the following steps:

  1. Turn on the external monitor.

  2. Open the On-Screen Display (OSD) Menu.

  3. Uncheck No Input Signal Warning.

    Unchecking the No Input Signal Warning option

  4. Confirm that the external display is now functional.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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