01-25-2020 07:27 PM
Hello, I have a Pavillion x 360 its just under a year old.
Today, suddenly I am no longer able to put the charger in the port - I can no longer push it in.
I will plan to take the computer to best buy tomorrow to see if they can fix it.
In the meantime I have a lot of work to complete - is there any alternative way to charge the computer? I tried the usb port but that does not seem to work.
01-28-2020 08:11 AM
Thank you for posting on the HP Support Community.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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