10-29-2019 12:35 PM
I understand your concerns. I suggest you run a Keyboard test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and KEyboard
Keep me posted 😊
I Am An HP Employee