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‎07-05-2018 03:02 AM

HP Recommended
Product: HP Zbook
Operating System: Microsoft Windows 10 (64-bit)
Hi

I don't know if I'm putting this in the right place.

A few days ago my laptop was stolen. I had just done a factory reset and all my data was on an external harddrive so luckily I didn't lose any data. But this laptop was only 1 year old and cost around 2000 dollars so I really want it back.
Find my device wasn't enabled unfortunately.
Is there any way I can find my laptop?
I went to the police and they said they can track my laptop using the serial number. Once the thief connects to the internet they can track my laptop.
I had the feeling he was just trying to reassure me.
Is this true and if it is. Can I try to find it myself using the serial number?
Or maybe via the HP support assistant?

Thank you in advance!
10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2018 03:45 AM

HP Recommended

Unfortunately not. Few ways to possibly do it- though as they mention here there is a good possibilty you will never see your laptop again.

https://lifehacker.com/5987302/can-i-track-my-laptop-or-smartphone-after-its-been-stolen

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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7 REPLIES 7

‎07-05-2018 03:22 AM

HP Recommended

I don't know of any way to track a laptop by serial number- unless it is found in a pawn shop or elsewhere to physically match the number. The only way to track a laptop is having tracking software on it such as LoJack. When Lojack is activated and registered on their site they can track it when it comes online and notify of location.

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1 person found this reply helpful
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‎07-05-2018 03:30 AM

HP Recommended
Hi

Thank you for your response. There wasn't any tracking software installed unfortunately.
So it isn't possible to track my laptop with the serial number?
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‎07-05-2018 03:45 AM

HP Recommended

Unfortunately not. Few ways to possibly do it- though as they mention here there is a good possibilty you will never see your laptop again.

https://lifehacker.com/5987302/can-i-track-my-laptop-or-smartphone-after-its-been-stolen

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-05-2018 03:54 AM

HP Recommended
I'll keep hoping I'll get it back somehow. Thank you for your help.
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‎07-05-2018 04:03 PM - edited ‎07-05-2018 04:05 PM

HP Recommended

@BrandonBB

You very welcome-wish it could have been better news. So sorry this happened. I hope you get it back!

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***Click the "YES" button if you think this response was helpful.***
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‎07-06-2018 12:54 PM

HP Recommended
Thank you. I really hope so as well!
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‎03-28-2019 04:08 PM - last edited on ‎03-28-2019 04:33 PM by Retired

HP Recommended

HI!

REF: LOST LAPTOP

 

I lost my lap top last week when thieves open my car and remove. my laptop in the HP LAPTOP 15-bs091ms, [serial number removed per Rules Of Participation]   , PRODUCT NUMBER:2UE58UA. AN EXPERT FROM MICROSOFT TOLD ME THAT IT POSSIBLE TO TRACE MY LAPTOP IF THE HP PROVIDES ME WITH THE MAC (MEDIA ACCESS CONTROL) NUMBER OF MY LAPTOP TO BE SEND TO THE CYBER DEPARTMENT. I HAVE REQUESTED THE MAC NUMBER FROM HP AS PER ADVISE BUT UP TO NOW I HAVE RECEIVED ANY RESPONSE. IS THIS POSSIBLE? I HAVE ALREADY REPORTED THE CASE TO THE POLICE.

 

YOUR RESPONSE WILL BE HIGHLY APPRECIATED.

 

ELIJAH.

REGARDS.

2 people found this reply helpful
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