-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
I have the following laptop:HP ENVY - 17m-ae011dx
[personal information removed]
Product Number 1KT17UA#ABA
The window 11 upgrade health check says it can't run windows 11 because of the CPU
Does HP have any upgrades/fixes that I can apply to this laptop to make it function for windows 11?
Thank you.
Alan Pitt [personal information removed]
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Its specs
https://support.hp.com/au-en/document/c05573705
No, you can't upgrade to an Intel Gen 8 processor. If you wish to install Windows 11, you can
Installing Windows 11 on devices that don't meet minimum system requirements
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
Its specs
https://support.hp.com/au-en/document/c05573705
No, you can't upgrade to an Intel Gen 8 processor. If you wish to install Windows 11, you can
Installing Windows 11 on devices that don't meet minimum system requirements
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community