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‎01-16-2020 03:37 PM

HP Recommended
Product: Hp 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Battery Check: Primary-Replace (40)

FAILURE ID: 94PBLF-7ARA0H-XD7WL1-C0CF03

 

PLEASE my laptop hp15 notebook is not charging it has been on 2%for the past 3 hours..  Please help me

1 REPLY 1

‎01-19-2020 03:33 AM

HP Recommended

Hi @TakuWilson

 

Welcome to the HP Support Community. 

 

The Failure ID is related to the battery, I'd suggest you Contact HP in your region regarding the battery replacement.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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