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AHMED333
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Message 1 of 2
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BATTERY PROBLEM

HP Recommended
HP Pavilion Laptop 15-cw1xxx
Microsoft Windows 10 (64-bit)

SIR, I just bought this laptop about a week ago. I tried to charge it to 100% to check for its battery timing, however the battery won't charge more than 87% on the first day. Next day, I tried again, this time it got stuck on 85%. Same day, I tried once again this time exhausting the laptop to 0% and then charging to 100% without using at all. This time it got stuck at 82%. It is now consistent on 82% maximum battery charge.

KINDLY HELP RESOVE THIS ISSUE

Hoping your prompt response.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AHMED333

 

I reviewed your post and I understand that you are facing issues with the battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, boot to BIOS (Restart the computer and start tapping the F10 key to boot to BIOS) and check whether there is a battery care function, if yes, then change the battery charging percentage to 100% or disable that feature and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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