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03-05-2021 06:48 AM
My PC is working fine whilst plugged in but if the power is disconnected, it instantly dies. The battery icon says "0% available (plugged in, but not charging)
I have followed all the troubleshooting I could find online, the most recent being HP PC Hardware Diagnostics, which came back for battery test as FAILED but had no fail code.
Is there anything I can do to save it or is my best option to buy a new battery?
any help appreciated!
Solved! Go to Solution.
03-05-2021 09:42 AM
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Failed test, no charge, doesn't work, all troubleshooting completed = Replace the battery.
The actual code does not normally tell you anything different - Dead is dead.
Part number(s) and Replacement procedure on Page 41
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
NOTE: The online database results do not impact the actual contract.
Run Component Tests – How to
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
HP Collection of “how-to” videos – Battery
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
When HP does not provide the part for retail purchase,
>>> Use your search engine to find a compatible part number replacement at your favorite online store.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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