07-28-2016 09:29 AM
I am deeply disappointed in the battery life - I have complained and although HP upgraded my complaint the man I spoke to could not tell me what I should expect from the battery. In fact was no hlep at all. I have just spent £1,000 on this computer and I cannot take it to meetings without a charger - this is appalling - I see others have had this problem - has anyone been given a solution or even an improved battery?
07-28-2016 09:38 AM
We do get quite a few complaints about the x360 battery life. What kind of runtime are you seeing? Are you trying to follow a plan to extend battery runtime? The biggest single thing is screen brightness. Also, since we are a User to User Forum we have no way to know what HP is doing in response to specific complaints. I do know there is no other battery available except the factory part.
07-28-2016 09:44 AM
Thanks for replying - I only use the computer for e-mail/excel/word - very very rarely for some utube clip. I have reduced the brightness but have done nothing other than that. What really surprised me was that the complaints department did not even know what I should expect from the battery - do you have any other tips? I intent to continue complaining until i get answers - the battery also gets very hot.
07-28-2016 09:57 AM
If it gets real hot like can't touch it very long then it may be a bad battery and I would emphasize that...just say "fire risk". Batteries with bad cells will heat up more because of electrical resistance...pure physics. The problem you face if I know your model is that the battery is internal, right? You can't easily remove it and just plug in another.
I know HP advertises something like 10-12 hours of battery life. That is a pipe dream only happening on some other planet. You should really be entitled to expect 4 or 5 hours and 3 or 4 is not unlikely. 2 or 3 is not acceptable but we do see folks saying that is what they get.
Do you have the i7 processor? You have to understand that processing power needs electricity.
07-28-2016 10:06 AM
Help! - not sure what an i7 processor is - ? the battery is internal I cannot take it out - it does get hot - but funnily enough has not got as hot as it used to. I probably get about 3 hours out of the battery when it is being used - I shall be keeping a record of exactly what I do get. Do you u think there is any trades description law that can be invoked? I feel really really cheated!
07-28-2016 11:18 AM
I actually happen to be a lawyer but cannot provide legal advice in this setting and I am gathering you are not in the US anyway and if you post about legal issues your posts will disappear so not worth discussing.
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