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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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1 REPLY 1
04-21-2023 07:10 AM
Hi:
Entering the requested information at the link below provides additional details about the error code.
HP Customer Support - Service Center
I got this result:
Failure details - Battery Check:
IMPORTANT: The test found a problem with the battery, and it may need to be replaced. Additional guidance.
Below is the link to the service manual where you can find the battery removal and replacement procedure.
The battery part number can be found in chapter 3.
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