• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-04-2021 02:56 AM - last edited on ‎02-04-2021 07:53 AM by Retired

HP Recommended
Product: HP Notebook - 14-ck0012na
Operating System: Microsoft Windows 10 (64-bit)

HP Notebook - 14-ck0012na

Serial Number: [Private information removed]

Laptop circles in HP Logo screen for some time and then restarts and again circles in HP logo screen, its like a loop.

 

Tried to perform a recover using F11 but it starts and the same loop continues

 

Bios Diagnostics fast check was done and Memory fast check failed with the below details

 

Failure ID - GSPBPV-9MHAH2-MFGKGJ-404N03

Product ID - 4AP89EA#ABU

 

Please let me know what this error means and should i replace the RAM?

1 REPLY 1

‎02-04-2021 05:38 AM

HP Recommended

The spec page for that model indicates  8 GB DDR4-2133 SDRAM (2 x 4 GB)

That would mean there are two sticks of RAM.  So now the question - which one or both bad.  Remove one and run the test again than replace that stick and remove the other.  That way it will identify which or both may be defective.

Then the defective one needs to be replaced..3Here is the manual for that model line

http://h10032.www1.hp.com/ctg/Manual/c06146800

Memory replacement starts on page 34.  Most repair techs and experts advise to replace memory in matched pairs.  If you cannot match the existing memory, then buy a new pair to replace both. 

From the Crucial site - they say you can go up to 16GB, if you wish and

These upgrades are guaranteed compatible when you order from Crucial.com

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-14-ck0012na


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.