07-22-2019 04:56 PM - edited 07-22-2019 04:58 PM
So my fan starting go crazy a couple days ago so i tried updating bios. Then when i do i get a black screen and it wont let me turn the laptop off. Help
07-25-2019 02:45 AM
Welcome to the HP Support Community.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps -
1) Shutdown the computer.
2) Hold down the Windows and B button together while the computer is still turned off.
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.
4) Follow on-screen instructions and click on OK
If the issue still persists, try recovering the BIOS using a USB recovery drive. Refer to this document for steps.
Hope this helps! Keep me posted.
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