BROKEN CASING BUT INTERNAL HARDWARE IS FINE

[Sreeharsha]

COULD ANYBODY PLEASE HELP ME: HOW MUCH DOES THE REPLACEMENT OF UPPER AND LOWER CASINGS OF LAPTOP MODEL HP15-AY025TU COST? AND THERE IS NOTHING WRONG WITH THE INTERNAL HARDWARE, EVERYTHING IS WORKING FINE. ALSO PLEASE TELL ME HOW MUCH DOES IT COSTS IF I REPLACE UPPER AND LOWER CASES SEPARATELY.

[The_Fossette]

Hi @Sreeharsha,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you want to know the cost for the lower and upper casing of your computer.

I’d love to help!

I recommend you contact HP phone support and they will assist you in this regard.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[iomare · Accepted solution]

Hi,

I guess the prize depends if you want to replace the parts yourself or have local technician replace them.

If you go to 31 and 38 of service manual you can see all the parts of computer and find the part number of the part you need. 

http://h10032.www1.hp.com/ctg/Manual/c05087748

Now if we look at base enclosure (bottom casing) we see that the part number is 854999-001

We can find the part online by searching with part number or go to HP parts store ($28.00) and buy the part:

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=FF7C7253C13746D59B8DFF6B1A62839A&SearchIn=P...

On page 52 of service manual we can see the various steps to remove the base enclosure and replace with new one.

You can follow the same procedure for top case (I do not know if you mean the casing where the keyboard is (top cover) or the cover of the display.

You can also look at these HP videos for your model  which can help with the fix (click on base enclosure in list on left):

https://h20574.www2.hp.com/results.htm?SID=10862300&MEID=DCF73E2E-B847-414F-A43F-52FCC65135C9

Let me know if you need further help,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[Sreeharsha]

Thanks a lot. Your reply has cleared all my doubts. But, I lost my user manual., could you please share the link so that I cam download it. 

[iomare]

Hi,

Your welcome.

The first link above is for the service manual, here it is again:

http://h10032.www1.hp.com/ctg/Manual/c05087748

This is the user manual:

http://h10032.www1.hp.com/ctg/Manual/c05114176

The next link is where you can find all the manuals for your PC and a lot of other usefull information:

https://support.hp.com/us-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11543944/manuals

Hope it helps,

David