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Honor Student
Posts: 4
Member Since: ‎03-26-2017
Message 1 of 7 (203 Views)

Backlit Keyboard Not Working

[ Edited ]
Product Name: HP ENVY TouchSmart 14-k118tx S
Operating System: Microsoft Windows 10 (64-bit)

This happen after I sent my laptop to repair shop to check crack on my hinge cover.
I have try everything that suggested on this forum and others. 

 

The backlit keyboard worked before. Now I can't get the backlit keyboard to work.

Normally I just click F5 or FN+F5, but neither now works.

Every other function work just fine.

 

Is there something I could do to get the backlit keyboard to work again?

 

Thanks in advance,

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Teacher
Posts: 161
Member Since: ‎03-03-2017
Message 2 of 7 (186 Views)

Re: Backlit Keyboard Not Working

As we have properly understood your  issue can you please help us with the error message you are getting while we proceed further !

 

Nitin singh guleria

Honor Student
Posts: 4
Member Since: ‎03-26-2017
Message 3 of 7 (178 Views)

Re: Backlit Keyboard Not Working

[ Edited ]

Guleria_123 wrote:

As we have properly understood your  issue can you please help us with the error message you are getting while we proceed further !

 

Nitin singh guleria



There's no error. The Backlit keybaord, it's just not working anymore. 

I already use it many times and it never gone wrong or any problem with it

I just got back from another computer shop which is my regular and they also doesn't know what to do about it.

Teacher
Posts: 161
Member Since: ‎03-03-2017
Message 4 of 7 (174 Views)

Re: Backlit Keyboard Not Working

Pleas efollow this and let us know once you are done:

 

1. Press Windows Key + X.
2. Click Control Panel.
3. Click Clock, Language, and Region.
4. Click Region and Language.
5. Click the Keyboards and Languages tab.
6. Click Change keyboards...
7. On the General tab, make sure English (United States) - US is selected in the Default input language field (or the applicable language for your keyboard).
8. Click on any other keyboards in the Installed services list.
9. Click Remove.
10. Repeat steps 8 and 9 until all but the default keyboard is deleted.

 

Honor Student
Posts: 4
Member Since: ‎03-26-2017
Message 5 of 7 (159 Views)

Re: Backlit Keyboard Not Working


Guleria_123 wrote:

Pleas efollow this and let us know once you are done:

 

1. Press Windows Key + X.
2. Click Control Panel.
3. Click Clock, Language, and Region.
4. Click Region and Language.
5. Click the Keyboards and Languages tab.
6. Click Change keyboards...
7. On the General tab, make sure English (United States) - US is selected in the Default input language field (or the applicable language for your keyboard).
8. Click on any other keyboards in the Installed services list.
9. Click Remove.
10. Repeat steps 8 and 9 until all but the default keyboard is deleted.

 



Ok. Done. 
Do I hv to restart my laptop or anything aftr that?

Teacher
Posts: 161
Member Since: ‎03-03-2017
Message 6 of 7 (156 Views)

Re: Backlit Keyboard Not Working

Yes for sure go ahead with that.............

 and let us know once you are done.

 

 

Nitin singh guleria

Honor Student
Posts: 4
Member Since: ‎03-26-2017
Message 7 of 7 (137 Views)

Re: Backlit Keyboard Not Working

I hv done it all like you listed down.

Already reinstall driver, troubleshoot, and restart several times.

Yet, to no avail.  Hmm.

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