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‎06-27-2022 08:01 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2K7AV)
Operating System: Microsoft Windows 11

Just took my laptop in to a pc repair store. As there are no HP service centers available here in Germany that will work on my American laptop I had to go third party. The guy told me that my recovery error blue screen was the result of a bad motherboard. if this is the case is it possible for me to just order a replacement motherboard for the laptop or am I better off just scrapping it?

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1 REPLY 1

‎06-30-2022 02:16 PM

HP Recommended

Hi @Marshall5771 

 

Welcome to the HP Support Community. We are really sorry that you are facing motherboard-related issues with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Ee1000 (2E2K7AV). We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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