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Melh1
New member
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Message 1 of 2
146
Flag Post

Batterie issue

‎04-01-2017 08:31 AM

HP Recommended
Product: AMD A6-4400M
Operating System: Microsoft Windows 8 (32-bit)

I have had issues with my batterie since I've had this computer.  All is fine when it is plugged in, and the icon states that the battery is 100 % charged.

 

The minute, I unplug the pc, it shuts down.

 

I have purchased a replacement batterie, thinking that the original was no good anymore, but the new one does the same thing too.

 

Is this a defect because I don't want to keep buying new batteries if there is an issue. 

 

Thank you

1 REPLY 1
Highlighted
mdklassen
Level 12
11,043 11,017 577 1,661
Message 2 of 2
Flag Post

‎04-01-2017 09:13 AM

HP Recommended

> Is this a defect.

 

Yes.  But, since your computer is running Windows 8, your laptop could be a few years old.

I wonder if the original "warranty" has expired.

Did you purchase an "extended" warranty?  Has it expired?

 

If not, exercise the warranty to get it fixed.

 

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