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- Re: Battery Check : Primary - Replace (42)
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01-19-2020 01:19 PM
I bought this machine from an electronics retailer on 6 June 2019, it was an ex demo machine. According to HP the warranty on this machine expired on 12 December 2019, I understand the the retailer mjust still honour the warranty for a full 12 months. With the battery showing the fault stated below will it be covered under a warranty?
Primary Logic State - OK (0), Charge State - Blown Fuse (42)
Failure ID: U0APTH-971A0K-GXGJ3F-C08L03
Product ID: 4RE10EA#ABU
Charge Capacity: 76%
Warranty Type: 3
Cycle Count: 202
Manufacturer: 333-54-35-A
Battery Age: 524 Days
Serial Number: 30091 08/13/2018
Temperature: 30 Deg C
Design Capacity: 4560 mAh
Full Charge Capacity: 3502 mAh
Remaining Capacity: 3044mAh (86%)
Current :0 mA
AC Power: Yes
Terminal Voltage: 12439 mV
Design Voltage: 11550 mV
Call Voltage 1: 4092 mV
Cell Voltage 2: 4217 mV
Cell Voltage 3: 4130 mV
Cell Voltage 4: 0 mV
CT Number: 6GXLA51CFB7MGV
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01-19-2020 01:37 PM - edited 01-19-2020 01:38 PM
The battery would have been covered under HP warranty which is generally 1 year from first retail purchase. We are not really in a position to give you a legal opinion as to whether the retailer must also honor the warranty other than to tell you the battery would have been covered by HP and may or may not still be depending on how the laptop was sold to you and if it had previously been sold. If I were you I would make an HP claim and be prepared to share your purchase documentation. The battery has quite a bit of use on it and has failed with a blown internal fuse.
01-19-2020 01:37 PM - edited 01-19-2020 01:38 PM
The battery would have been covered under HP warranty which is generally 1 year from first retail purchase. We are not really in a position to give you a legal opinion as to whether the retailer must also honor the warranty other than to tell you the battery would have been covered by HP and may or may not still be depending on how the laptop was sold to you and if it had previously been sold. If I were you I would make an HP claim and be prepared to share your purchase documentation. The battery has quite a bit of use on it and has failed with a blown internal fuse.
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