Battery Drainage

[Rajarsh]

Battery is drowning so fast from 22-23% and getting off within 7-8 minutes..what to do? I have 7 months warranty left of 3 year care pack..Please suggest..

[Jeet_singh]

@Rajarsh,

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

If the issue persists, I would suggest please update the Bios and Chipset drivers and graphics card drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

Please let me know if this resolves the issue, or if you require further assistance!

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