02-13-2020 03:30 PM
After charging the battery upto 100% and removing the adapter the battery percentage drops to 85% and there after starts to drain. The battery drains completely in 1 hour. I want to replace the battery but I am not able to find the exact model number of battery compatible with my laptop HP Pavalion X360 Convertible 14-ba073tx. Could you please suggest which battery modle should I purchase. (After searching on internet I get the results for the Battery as BK03XL)
02-17-2020 06:04 PM
@Hemanshu09 Greetings from the HP Community!
I have a few steps listed below that should help you resolve this concern:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)
8 - When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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I am an HP Employee
02-19-2020 12:06 PM
@Hemanshu09 Alright, perhaps, you can tell me what the results of the tests are?
refer to the link shared at the bottom of the post for more details.
Let me know how that goes.
I am an HP Employee