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Message 1 of 2
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Flag Post

Battery Failure ID - Replace(42) 6AMBGC-A2BA89-MFPX6K-C0EC03

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

Hi I need help with my battery issue, I have run the test and there is a failure ID mentioned above, I have bought a new battery to replace my old one and it was working fine for about 2 weeks until I noticed it stopped charging at a specific percentage, I have done the following troubleshoot:

- uninstalled the battery driver

- remove the battery and installed back

I have also let my battery drain and recharge it back, it works until it reaches 79 % and it stopped charging.

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@EdbertOng, Welcome to HP Support Community!

 

The battery has failed. 

 

Please reach out to the HP Support in your region regarding the service options for your computer. 

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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