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‎04-29-2018 11:38 AM

HP Recommended
Product: HP NOTEBOOK 15-AC039TU
Operating System: Chrome OS

Battery gets empty suddenly like It had 50% charge and shut down suddenly. Then I have to connect charger & start again. It stops at random percentage while charging and shows plugged in, not charging. Now It's stucked at 2%. I'm using this as a desktop, plugged in all time. I'm using Chrome OS(by neverware- CLOUD READY)

 Help me with solution please. If I need to buy new battery. Can you provide me link of battery of my product because I have already tried but end up getting nothing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2018 05:19 PM

HP Recommended

Hello adityasur124g,

 

Sorry about the late response. Yes, I advise a battery replacement. You can opt for purchasing it and replacing it yourself or contacting HP/visiting an HP Service Center. If you are under warranty, the service should be free of cost.

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

Best regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

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6 REPLIES 6

‎04-29-2018 12:12 PM

HP Recommended

Hello adityasur124g,

 

First confirm that the battery has a problem:

  1. Repeatedly press Esc upon startup
  2. Select F2 (System Diagnostics)
  3. Select the desired language
  4. Navigate to component tests
  5. Select Battery

HP will provide support options if you are under warranty and the battery has in fact failed.

 

Let me know how it goes.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎04-30-2018 08:06 AM

HP Recommended

I did as you described, but I think my laptop is not detecting the battery because "BATTERY" was not listed under the menu "System Diagnostics". 

Was this reply helpful? Yes No

‎04-30-2018 05:14 PM

HP Recommended

Hello adityasur124g,

 

Try this update:

 

HP PC Hardware Diagnostics UEFI

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79070.exe

 

If the battery test shows up, run that.

 

Usually less accurate but you can also opt for running a battery test in HP Support Assistant:

 

HP Support Assistant

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78153.exe

 

Regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎04-30-2018 10:30 PM

HP Recommended

Actually I have a laptop with a old processor(celeron), so windows does not run smoothly, so I have installed chromium os. So I can't download that application. Do you have any other option? Or I think it's time to visit hp service centre. If I can't do then I have to handover my laptop to them.... 

Was this reply helpful? Yes No

‎05-03-2018 05:19 PM

HP Recommended

Hello adityasur124g,

 

Sorry about the late response. Yes, I advise a battery replacement. You can opt for purchasing it and replacing it yourself or contacting HP/visiting an HP Service Center. If you are under warranty, the service should be free of cost.

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

Best regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎05-03-2018 07:49 PM

HP Recommended
Thank you.
Was this reply helpful? Yes No
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