• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-15-2019 10:58 PM - last edited on ‎05-16-2019 07:34 AM by Retired

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi HP,  I use a HP Pavilion Laptop with Laptop Serial No. [edited] & Product No. W2L55UA#ABA. The battery on my laptop does not get charged beyond 35% these days and when I take it outside for work reasons, it would not hold up for long, which makes think about replacing the battery. I am based in Bangalore, India and what would be the part number of the battery that I should be buying and what are the reliable locations to make this purchase. Your response would help. Looking forward for your response.

 

1 REPLY 1

‎05-16-2019 03:18 AM

HP Recommended

Hi,

The part number for the battery is 849909-855

Try performing online search in your country with part number and find an original or compatible battery.

 

On page 31 of the service manual, you can see the steps to replace the battery.

http://h10032.www1.hp.com/ctg/Manual/c05228250

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.