cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
86
Flag Post

Battery Problem With My HP Pavilion

HP Recommended
HP Pavilion - 15-cc129tx
Microsoft Windows 10 (64-bit)

I recently had an issue with my laptop where in it went from 100 to 0 without me using it and then when I restarted it it showed the message "The system has detected the storage capacity of the battery stated below to be very low for optimal performance the battery may be needed to be replaced"

I then proceed to perform the diagnose through HP support assistant App and it showed the same thing 

Now I had brought a carepack with my laptop and it is still valid for 13 Months and when the support assistant App redirected me to HP it said my battery is covered under the warranty but I talked with HP support on Phone and they said my battery would be needed to be replaced and is not covered under the carepack warranty. It's a little paradox my carepack says it's covered I don't know what to do now is it covered or is it not ?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,661 28,614 2,360 3,576
Message 2 of 2
Flag Post
HP Recommended

@Abhishek69 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation