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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Battery Problem on my HP Pavilion Laptop Model 15-au123cl

HP Recommended
Pavilion 15-au123cl
Microsoft Windows 10 (64-bit)

I bought my notebook about 3 years ago and just had the battery changed because the battery icon started showing constant depletion. I always keep notebook on AC power since it sits on my desktop almost 100% of the time and I rarely ever depend on battery. Now, even when it's plugged in, the battery icon starts to show depletion and it almost gets down to zero battery after a few hours of use, and I then have to shut down the laptop in order for the battery to re-charge. The tech who replaced my battery said I should unplug the AC every night so that the battery is not constantly over-charged. I can't understand why the battery is used at all, even though I am plugged in to AC power. 

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Thank you for posting your query on HP Community,


Let's start off by uninstalling the battery drivers from Device manager.


Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon


Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 


Battery Does not Power Notebook or Hold a Charge 


Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 


Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.


Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 


HP Notebook PCs - Using and Testing the AC Power Adapter


Please let me know if this resolves the issue, or if you require further assistance!


That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

I am an HP Employee

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