cancel
Showing results for 
Search instead for 
Did you mean: 
WikidMajik
New member
1 0 0 0
Message 1 of 2
68
Flag Post
HP Recommended

Battery Quest

OMEN by HP - 15-ce019dx
Microsoft Windows 10 (64-bit)

My ~3 year old Omen's battery decided to stop holding a charge after a steady decline the past month, but now it seems HP, and none of the listed licensed vendors have a replacement.  I am not sure what to do now since I do not want to spend another $1k+ on a fully new laptop, or buy a sketchy used one thru third parties when this one does all I need fine, it just is now a tiny desktop since needing to be plugged in to be used.

 

Inside on the battery itself it says to use replacement 917724-855.

1 REPLY 1
HP Support Agent
HP Support Agent
19,754 19,742 1,303 1,969
Message 2 of 2
23
Flag Post
HP Recommended

Battery Quest

@WikidMajik,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are looking for a replacement battery for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can purchase all the replacement parts available for your computer from the HP part surfer.

 

Follow the steps in the below article for detailed instructions.

 

https://support.hp.com/us-en/document/c00372736

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation