• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-09-2020 07:12 PM - edited ‎10-09-2020 07:14 PM

HP Recommended
Product: 4MK04EA
Operating System: Microsoft Windows 10 (64-bit)

Dear HP

 

I have a HP Pavilion x360 - 14-cd0003ne and after doing a battery status update I found it to be "Very Weak" on HP diagnostic tool on my desktop. I can't run the laptop if it is not connected to the power supply adaptor. I wanted to ask if it is possible I can ask HP to order for me a battery replacement because my laptop does not have warranty?

I can't keep going like this with my laptop and really need a battery. I tried to look at the HP parts store but I don't know which battery to get because when I search my laptop with the serial code, product code as well as notebook name, I don't find anything. So I think the only way is to get HP to order me one? Also, where can I find information on how to install the new battery physically, should I be able to get one in the future?

 

Would appreciate it if a member of HP can let me know about this and if it is possible to actually get HP to order a battery for me, as I am willing to pay??

 

Thanks 

1 REPLY 1

‎10-09-2020 08:49 PM

HP Recommended

@Mohamed101 

 

No detailed information for your machine

 

           https://partsurfer.hp.com/Search.aspx?searchText=4MK04EA

 

But the specs of your machine is:

 

         https://support.hp.com/ee-en/document/c06058114

 

It uses 3-cell, 41 Wh Li-ion battery part #  920070-856 which is N/A from HP Parts store

 

         https://partsurfer.hp.com/Search.aspx?searchText=920070-856

 

I can't find it from other online stores, please try

 

          https://www.ebay.com.au/itm/Genuine-HP-Battery-TF03XL-920046-121-920046-421-920070-855-/333411562123

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.